Shipping Policy
Shipping Costs
We charge 2.5£ for standard shipping on all orders within the United Kingdom.
Order Processing and Delivery Times
- Order Cut-Off Time: Orders placed before 4 pm GMT (Monday to Friday) will be processed on the same day. Orders placed after 4 pm GMT will be processed the next business day.
- Processing Time: Orders typically take 1-2 business days (Monday to Friday) to process.
- Transit Time: Standard shipping within the UK typically takes 2-3 business days (Monday to Friday).
Please note that during peak periods or sales, processing times may be slightly longer. We will notify you if there are any significant delays to your order.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package’s progress on our website or through the carrier’s website.
Customs, Duties, and Taxes
As we are a UK-based company shipping within the UK, there are no additional customs duties or taxes applicable to your order.
Restocking Fee
We do not charge a restocking fee on returned items.
Exchanges and Returns
If you need to exchange or return an item, please refer to our Return Policy for details. Customers are responsible for the return shipping costs. We will cover the shipping costs for sending the exchanged product to you.
Contact Information:
- Email: info@bioticsedge.com
- Phone Number: +44 7468 876193
- Address: 55 Cullingham Road, Ipswich, IP1 2EG, Suffolk, United Kingdom