FAQ

FAQ

We understand you might have questions about your Biotics Edge experience. Here are some answers to common inquiries. If you need further assistance, our friendly support team is just a message away!

Shipping & Delivery

  • How long will it take to receive my order? We process orders within 1-2 business days (Monday to Friday). Standard shipping within the UK typically takes 2-3 business days.
  • Do you ship internationally? Currently, we only ship within the United Kingdom.
  • Do you offer free shipping? Yes, we offer free standard shipping on all orders within the UK.

Returns & Exchanges

  • What is your return policy? We offer a 30-day return window from the date of delivery. For more details, please visit our Return Policy page.

Order Tracking

  • How can I track my order? Upon shipment, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package’s progress on our website or the carrier’s website. 

Order Cancellations

  • Can I cancel my order? You can cancel your order before it has been processed or shipped. Please contact us immediately if you wish to cancel. Once an order has been processed or shipped, we are unable to cancel it.

We hope this helps! If you have any other questions, please don’t hesitate to contact our support team at  info@bioticsedge.com.

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