Terms of Service

Terms of Service

Overview

This website is operated by Biotics Edge. Throughout the site, the terms “we”, “us”, and “our” refer to Biotics Edge. By using this website, you agree to be bound by these Terms of Service.

Please note that these terms are governed by the laws of England and Wales and by using our site, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Section 1 – Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least 18 years old or have parental consent to use this site. You may not use our products for any illegal or unauthorized purpose.

Misuse of our products or services is strictly prohibited. We reserve the right to take legal action in case of any violations.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.   

This includes, but is not limited to, unauthorized use of our content, products, or services for commercial purposes.   

Section 3 – Accuracy of Information

We strive to provide accurate and up-to-date information, but we are not responsible for any errors or omissions.

We encourage users to report any inaccuracies they find on our website so we can rectify them promptly.

Section 4 – Modifications to the Service and Prices

Prices are subject to change without notice. We reserve the right to modify or discontinue the Service at any time.

We will make reasonable efforts to notify users of any significant changes to our services or prices.

Section 5 – Products or Services

We make every effort to display product colors and images accurately. We reserve the right to limit sales of our products and to change product descriptions or pricing without notice.

While we strive to maintain accurate product information, we cannot guarantee that all details are error-free. Please note that some products may be limited in quantity or availability.

Section 6 – Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information.   

Inaccurate or incomplete information may result in delays in order processing or delivery. Maintaining accurate account details is crucial for a smooth shopping experience.

Section 7 – Optional Tools

We may provide access to third-party tools, but we do not endorse or take responsibility for their use.

Users are solely responsible for evaluating the suitability and safety of third-party tools before using them. We recommend using caution and discretion when using external tools.

Section 8 – Third-Party Links

We are not responsible for the content or actions of any third-party websites linked to our site.

We recommend reviewing the privacy policies and terms of use of any third-party websites you visit through links on our site. Please be aware that these external sites may have different policies and practices than Biotics Edge.

Section 9 – User Comments and Feedback

You are responsible for any comments you make on our site. We may monitor, edit, or remove content at our discretion.

We value user feedback but reserve the right to moderate content to maintain a respectful and safe environment for all users.

Section 10 – Personal Information

Your personal information is handled according to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your personal data. This policy outlines your rights and our commitment to data privacy.

Section 11 – Errors, Inaccuracies, and Omissions

We reserve the right to correct any errors on our site and to cancel orders if information is inaccurate.

While we strive for accuracy, we may occasionally make mistakes. We appreciate your understanding in such situations and will rectify any errors promptly.

Section 12 – Prohibited Uses

You agree not to use the site for any unlawful or harmful purpose.

Any misuse of our website that violates these terms may result in account termination or legal action. We take the security and integrity of our site seriously.

Section 13 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted or error-free. We are not liable for any damages arising from your use of the Service.   

This limitation of liability does not affect your statutory rights as a consumer. While we strive to provide a seamless experience, unforeseen technical issues may occur.

Section 14 – Indemnification

You agree to indemnify and hold us harmless from any claims arising from your breach of these Terms of Service.

This means you agree to be responsible for any legal or financial consequences resulting from your violation of these terms. Please use our site responsibly and in accordance with these guidelines.

Section 15 – Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in effect.

This ensures that the validity of these Terms of Service as a whole is not affected by the unenforceability of any single provision. We will update or revise any unenforceable provision to comply with applicable law.

Section 16 – Termination

We may terminate this agreement at any time if you violate these Terms of Service.

We will make reasonable efforts to notify you of any termination, but reserve the right to do so without notice in cases of serious violations. We hope to maintain a positive relationship with all our users.

Section 17 – Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of the Service.

Any prior or contemporaneous agreements, whether oral or written, are superseded by these Terms of Service. Please review these terms carefully before using our website.   

Section 18 – Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.   

This means that any disputes arising from these terms will be resolved according to the laws of England and Wales. Users agree to submit to the jurisdiction of these courts.

Section 19 – Changes to Terms of Service

We may update these Terms of Service at any time. It is your responsibility to review them periodically for changes.

We recommend checking this page regularly to stay informed about any updates to our Terms of Service. We will strive to provide clear notice of any material changes.

Section 20 – Returns 

At Biotics Edge, we’re dedicated to ensuring you adore your new bag! Therefore, we’ve meticulously crafted a flexible Return Policy, affording you a generous 30-day window from the delivery date to initiate a return or exchange. Eligible returns necessitate items to be in their original condition, unworn or unused, with tags and original packaging intact, along with a valid receipt or proof of purchase.

Our Return Policy is designed to be fair and customer-friendly, while also ensuring the integrity of our products.

Section 21 – Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If youritem is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Please note that this pre-authorization is not a final charge. Your card will only be charged once your order is confirmed and ready for shipment.

Section 22 – Order Shipment

If your order is in stock and we process the charges to your credit card, it will ship within 5 to 7 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provide when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at  info@bioticsedge.com.

We strive to ship orders promptly, but please note that delivery times may vary depending on your location and the shipping method chosen.

Section 23 – Use of Artificial Intelligence

We may use AI for minor photo editing to enhance product images.We will never use AI to misrepresent our products or mislead our customers.

Section 24 – Contact Information:

 

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